FAQs
Orders & Shipping
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
If your order has not been shipped out yet, please send us a message and we'll do our best to correct the address before it goes out. We typically ship out orders within 1-2 business days.
We check our messages first thing on Monday morning. If you contact us over the weekend, rest assured that we'll get to it and correct your address before it goes out later that afternoon.
Processing Time
Current processing time before shipping is 1-2 business days. You will receive a tracking notification once your item has been shipped.
Shipping Time
Our standard shipping time within the United States is 3-5 business days.
For international orders, expect a shipping time of 7-21 business days.
Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.
For additional questions about our shipping policy, please contact us.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
If you find that one of our products is just not right for you, not to worry! We do accept exchanges and returns for unlit, unused candles and wax melts.
We offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all candles unused (not lit). Please note that clearance items are not eligible.
For returns or exchanges, please contact our customer support. Refunds will be processed to the original payment method after receiving the returned item.
Please ship items back to us at our address:
Frostbeard Studio
3506 Chicago Ave
Minneapolis, MN 55407
Make sure to include your name and order number! For exchanges, please let us know which item(s) you’d like. We don’t offer free shipping on exchanges, so you'll be responsible for the cost of returning the items.
There are several reasons you may have not have gotten your order yet.
Within the USA, expect 4-10 business days to get your order. Our normal processing time is 1-2 business days, followed by shipping time.
All domestic orders will have a tracking number. Check your order status by following the link in you your order confirmation email.
If it’s been more than 2 weeks, it's likely your order has been lost or delayed. We can refund lost items, but more often than not, the order will show up eventually.
At Frostbeard Studio, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details.
Damaged items
We will replace all products that arrive broken or damaged, free of charge. Please report to our customer support team within 3 days of receiving the order and include photos of the damaged items or package. Send us a list of what needs to be replaced. We will get you a replacement shipped out ASAP!
Missing items
If you received an item you did not order or one is missing from your order we apologize! Please contact us with your order number and the item you are missing or need exchanged. You may keep any product we may have shipped to you by accident.
Candle Ingredients
Our candles are novelty items with non-traditional scents! The fragrances are artistic interpretations of fictional ideas, which may not perfectly match what you have in mind, based solely on the title. Some scents are stronger than others. Each candle is listed with a scent strength to help guide you.
Yes to both!
Our candles are made entirely with renewable resources and don’t include any animal products. The jars are glass, so they’re reusable and recyclable. The wicks are lead-free and made with cotton.
We use 100% soy wax, which is a wonderful, non-petroleum product made from a renewable crop (soybeans). Our candles burn cleanly and slowly, with very little soot. We get our wax from local suppliers in the Midwest, which helps reduce our carbon footprint.
Most of our scent ingredients are synthetic fragrances designed specifically for candles. They burn safely, consistently and give off the best scent throw.
A few of our scents do contain natural essential oils (plants and herbs), but many of our candles are fairly non-traditional (paper, ink, basement, dust) and need to be created by professional fragrance designers. We mix these fragrances together to achieve our specific scent combinations.
Our fragrance oils do not contain any actual tobacco, alcohol or leather. These scents are imitation-only.
No. Our candle ingredients are 100% phthalate-free.
An 8 oz candle will burn for approximately 40 hours. Take your time! For safety and longevity, we recommend only burning for a couple hours at a time, not all day long.
Wax melts can last even longer. Use 1-2 cubes at a time, then swap out new ones after you no longer smell any fragrance.
Our candles are made in small batches and may vary a bit in color from what you see in the product photo. We occasionally update our dye mixtures when certain ingredients are discontinued.
When your candle arrives it may have "frosty" white patches or slight discoloration. This is a result of temperature changes during shipping, and is a natural characteristic of soy wax. Luckily, it does not effect the burn or smell of your candle.
If you are unhappy with the appearance we can exchange it for a new candle. Keep in mind that we cannot guarantee it won't happen again.
Candle safety is very important. Here are the main guidelines for candle use:
Trim the candle wick to 1/4”.
Always burn within sight – do not leave unattended.
Keep away from pets, children and all flammable items.
Read our complete candle safety guidelines for more info.
Subscriptions
Our subscriptions ship out on the 28th of each month (or the following business day) in hopes of them arriving around the 1st. If you ordered earlier in the month it’s considered a pre-pay. Please see our subscription calendar for more info.
You can set the order frequency for your subscription items (except for our Candle of the Month). Log into your account and update how often you’d like to receive items.
- Login to your account
- Click on "Manage Subscriptions"
- Click on "Subscriptions"
- Change your order frequency
Absolutely! Subscriptions make great gifts. Simply enter the recipient’s name at shipping and make sure to let them know, or to contact us if you want to include a gift note.
Wholesale
We love selling at our candles at independent bookstores and gift shops! Please contact us if you're interested and we'll get you set up with an account on our wholesale shop.
We currently only allow wholesale for brick and mortar shops within the US.
We offer wholesale pricing for our Book Lovers' Soy Candles in two sizes: 8 oz jars and 4 oz tins. The available scents include our permanent collection, seasonal scents and occasionally limited run fragrances for those who order frequently.
We don’t offer wholesale for wax melts, 2 oz tins or clearance items.
Unfortunately, at this time we only offer wholesale to brick and mortar stores in US.